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RETURNS & EXCHANGES

RETURNS & EXCHANGES POLICY

We hope that you enjoy your Mademoiselle Veste purchase. However, if you are not completely satisfied you can return it to us for a refund within 14 days of receipt. Please return the items in original condition (unworn, unwashed, unaltered).

 

If you're looking to return a faulty or incorrect item, please get in touch so we can get this sorted for you.
    • Please note that we don’t cover or refund the return/exchange shipping fees & custom charges, unless an item is faulty or if you received incorrect items.
    • If we receive a return package with customs charges, taxes or other fees, we will deduct these from the reimbursement.
    • The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way!
    • We recommend you obtain proof of postage.
    Returns and exchanges can be made in person at our showroom (by appointment, free of charge, showroom address can be found here).

     

    RETURNS INSTRUCTIONS

    If you wish to return an item to mademoiselleveste.com, please follow the instructions below within 14 days of purchase. 

    1. Pack the item(s) securely in the original product packaging, if possible. All items must be returned in good condition to ensure that you receive credit. 
    1. Send the return package to the following address:

    Mademoiselle Veste

    211-5555 de Gaspé

    Montreal, QC, H2T 2A3

    Canada

    Please note: Shipping and Handling costs and other charges are non-refundable. We cannot accept COD deliveries.

    Questions? Please contact us. 

    RETURN PROCESSING 

    Once we receive your return package, please allow 48 hours for your return to be processed. You will receive an email confirmation when your refund has been processed and credited. Refunds will be credited to the original method of payment. Depending on your banking institution, it may take a few days to post the funds to your credit card account. 
     

    EXCHANGES

    At this time, we do not offer product exchanges. You may return your product within 14 days for a full credit and re-order your replacement item.

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